The Steam Castle showed up in a fairly simple brown box with a picture of the case and general specs on it. This sample came all the way from China to my door, a sure test of any packaging. Upon opening it and examining the contents, I was surprised to find one of the internal mounting studs for the control panel broken off. With no damage to the box in that area this was no fault of the packaging, but likely a simple casting defect. To their credit all it took was a single email to Deepcool to report the problem and a new panel was at my door inside a week. Your mileage may vary, but that kind of customer service is hard to find in my experience.