They were wrong in one simple step, not everyone had to switch to OpenOffice (some stayed on Microsoft Office), and then they had problems with older versions of Microsoft Office (specifically, Office 2000) which were unable to load OpenOffice documents. Also, instead of investing into education for users or in technical support, they focused on just cutting costs.
On the other hand, Munich decided to take a completely different path. They have completely migrated from the Microsoft software to open source, they install both Linux and OpenOffice (and LibreOffice later) and had no problems with incompatibilities. Also, they hired people from the open source community to upgrade their software and remove bugs. At the same time, they hired people responsible for communication within and outside the organization. This different strategy based on investments in people instead of merely cutting costs, saved them $13 million. Of course, they do not intend to return to the Microsoft software.
[Ed – There has always been an odd thought process when it comes to Open Source of free software. I have personally been involved with more than a few migrations from Microsoft’s “Free” Hyper-V software to VMWare due to problems with compatibility, performance, administration etc. In the end if you do not plan any migration right you are going to end up paying to get it done. One of the biggest parts of a migration is documentation and user education; these two items might cost you a little extra on the front end, but they will save you a ton of money, time and headaches in the long run…]
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